One of the key roles of our Guest Services Team is to assist our guests in planning their day on an individual basis, and to determine which attractions can be undertaken safely. For assistance, please contact our Guest Services Team prior to attending the Festival either by telephone (954)776-1642 or by using the Contact Us page.
We offer First Aid immediately outside the Festival Entrance Gate. We also have Emergency Personnel and Security on Staff at all times for the safety of our guests.
GUESTS WITH A DISABILITY:
At the Florida Renaissance Festival, we want to make sure that everyone’s day with us is an exciting, fun-filled experience that will never be forgotten. Guests with pre-existing medical conditions, injuries or disabilities are recommended to visit Guest Services at our Information Booth, located just inside the Festival Front Entrance.
Individuals with disabilities requiring accommodations in order to participate in programs, services, and activities must contact the office(954) 776-1642 at least five (5) business days prior to the event.
Reserved Parking is available immediately outside the Front Entrance of the Festival for guests whose vehicles display a Disability Parking Permit. Guests are also able to utilize a drop off/pick up location near the Front Entrance of the Festival for convenience. Professional Parking Attendants are available throughout the parking sections to assist you and direct you to the Designated Accessible Parking Area.
GUIDE, HEARING AND ASSISTANCE DOGS:
Guide, Hearing and Assistance Dogs are welcome in our Festival. Service Animals are allowed in all locations throughout the Festival with the exception of some restricted areas. We ask that dogs wear their working vest identifying their role at all times.
GUESTS USING A WHEELCHAIR OR MOTORIZED SCOOTER:
For your enjoyment and convenience, most of the Park has paved roads and walkways, which are wheelchair and scooter accessible. Also, many of our shows have areas reserved for guests with disabilities.
We want to bring you as close to a Renaissance-Village experience as possible, but we also understand that the traditional “loos” may not be on your list of things to do! For your health, safety and convenience, we offer portable “privies” and state-of-the-art restroom trailers “flushies”, located throughout the Festival.
Tickets may be purchased at the Box Office by Cash, Debit or Credit Card.
We accept Mastercard, Visa, American Express and Discover cards.
We offer several Automatic Teller Machines located throughout the Festival for your convenience, including the Festival Front Entrance near the Box Office and the Main Food Court.
To bring you an authentic Renaissance-Village Experience, most of our Vendors and Artisans are independently owned and managed, and some may not accept Credit Cards for payment. We recommend you use cash for games, rides, and to purchase crafts, food and drink.
LOST AND FOUND:
If you have lost or found personal items, please visit the Souvenir Booth or Guest Services/Information Booth located immediately inside the Festival Entrance Gate, or contact us at (954) 776-1642.